AI customer service tools in 2026 are shifting from just assisting agents to...

https://andysexpertblog.nexorafield.com/posts/aviva-ai-support-rollout-is-90-resolution-in-2-weeks-believable

AI customer service tools in 2026 are shifting from just assisting agents to actually resolving issues on their own. In my experience, some platforms hit 70% automation within a week, cutting costs from $3-$6 per ticket down to under $1