AI voice agents are improving phone support by cutting down end-to-end latency,...
https://penelopessmartdigests.talesignal.com/posts/how-do-function-calls-work-in-an-ai-voice-agent-for-refunds-and-orders
AI voice agents are improving phone support by cutting down end-to-end latency, making conversations feel more natural and faster. Features like barge-in let customers interrupt and steer the call without waiting