Mobile AI voice agents let customers explain issues naturally, handle routine...

https://dibz.me/blog/what-is-the-simplest-ivr-replacement-flow-for-a-small-business-1294

Mobile AI voice agents let customers explain issues naturally, handle routine requests, or reach a person with context intact. Grand View Research valued the conversational AI market at $10.19 billion in 2023, as teams rethink menu-heavy IVR and chatbots.