Mobile AI voice agents replace rigid IVR menus and text-only chatbot flows with...

https://inkmeridianx.com/s/vWVjnv7z-pU7fNS4RgChq

Mobile AI voice agents replace rigid IVR menus and text-only chatbot flows with natural spoken help. Customers can explain an issue, get an answer, or reach a person. Gartner predicted 80% of service teams would use generative AI by 2025.