That Moment Changed Everything: How Our Distributed Tech Team Switched Health Insurance Without Disrupting Telehealth
https://www.nav-bookmarks.win/design-benefits-that-survive-premium-shocks-a-practical-tutorial-for-hr-leaders-and-small-business-owners
When a Distributed Tech Team Prioritized Telehealth: Our On-Call Crisis It was 8:12 a.m. on a Tuesday when the support channel lit up