Voice AI can give wrong answers when it misunderstands requests or pulls...

https://technivorz.com/how-do-i-design-a-spelling-alphabet-that-works-on-narrowband-phone-audio/

Voice AI can give wrong answers when it misunderstands requests or pulls incorrect info. A practical way to catch errors before they reach customers is using readback controls—like having the system repeat order IDs aloud for confirmation