Voice AI can mess up answers when it misunderstands a request or grabs wrong...

https://acornmetric.com/s/6mOVnbMoNOZoNqcExk-c6

Voice AI can mess up answers when it misunderstands a request or grabs wrong info from back-end systems. One smart way to catch errors before the agent responds is using readback—having the system repeat order IDs or key details to confirm accuracy