Voice AI can misunderstand or misinterpret info, leading to wrong answers. One...

https://jaspersmasterinsights.opalvector.com/posts/why-do-the-biggest-voice-ai-errors-sound-confident-instead-of-hedged

Voice AI can misunderstand or misinterpret info, leading to wrong answers. One practical way to catch errors before they reach customers is using readbacks—like having the system repeat order IDs aloud for confirmation