Voice AI can slip up, giving wrong answers that confuse customers. A key...

https://tango-wiki.win/index.php/How_Bad_Is_Voice_Agent_Accuracy_Compared_to_Text_Agents%3F

Voice AI can slip up, giving wrong answers that confuse customers. A key reason? Misheard info or incomplete checks. One practical fix: use readback for order IDs to let users confirm details before moving on