Voice AI can slip up when it misunderstands details or guesses without solid...

https://felixssuperperspective.brightsora.com/posts/why-rag-still-returns-wrong-answers-even-with-the-right-document

Voice AI can slip up when it misunderstands details or guesses without solid data, leading to wrong answers. A simple way to catch these errors? Use readbacks for critical info like order IDs—have the system repeat them aloud for confirmation