Voice AI sometimes messes up answers because it misunderstands or guesses...

https://front-wiki.win/index.php/How_Do_I_Prevent_Wrong_Tool_Calls_Like_Canceling_the_Wrong_Booking%3F

Voice AI sometimes messes up answers because it misunderstands or guesses without checking. One way to catch errors before they reach customers is by using a "readback" step—like repeating order IDs back for confirmation